Our Handling Time: 1–2 business days (Monday to Friday)

Any order placed after 1:00 PM will ship on the next business day. Please note that an order placed on Friday after 1:00 PM will ship on Monday as we don’t ship on non-business days.

All online and phone orders will be shipped out from our warehouses. Delivery is from 2-3 business days. You can track your package on the carriers website we used to ship. Once a package leaves our warehouses it becomes the responsibility of the carrier for any unforeseen delays in your order's arrival. We can help you but we can not guarantee a fast turnaround on this.

We will charge 20% restocking fees if you cancel the order, you can return your item without any hassle!

Orders under £300 Shipping charge will be  £4.95 to the United Kingdom

Orders over £300 Shipping charge will be £9.95 to the United Kingdom

Yes, as soon as we ship the order, an email will be sent to the email address used to create your account. You can track your order using your tracking number on the courier website that we used to ship your order.

If the item appears to have obvious damage by the Shipping Company, immediately tell the driver you do not want to receive this package or call the shipping company to submit a damaged shipment claim. If the damaged package was left or someone else signed for it, there is a period of 5 days to file the damage claim. Obtain a control number from the shipping company.

Check the number of products you should have received in your invoice. Verify you have received all boxes and checked all packing material for small items. We usually inclose small ink cartridges inside the bigger size toner boxes. If you are still missing an item(s), email our Customer Service for your order status.

Our customer orders are approved automatically by a set of filters we have on our website. Please make sure to contact our Customer Service or Sales Department if you believe your order has been duplicated. Although you will of course be allowed to return the duplicate shipment

At the moment we only ship to United Kingdom, but we hope to offer international shipping soon. 

In some cases a package can be lost by the carrier and never arrived to the customer. In these cases, please call our customer service and we will open a case and contact the courrier company to find the package. Usually it takes up to 10 business days for the courrier to approve the lost order. After courrier approval, we can either reship the package or reimburse the customer for the money. The claims are not applicable for packages with no tracking number or packages delivered to wrong addresses.

Sometimes a package gets separated from its order and does not get scanned by the shipper. Either way, give it a day or two to see if all the items on your order arrive. If you have not received your order in the time given or your tracking number doesn’t display any info after 1 or 2 days, please call our customer services.

Incorrect address information would include: missing apartment or suite number, wrong house number, missing company name, wrong area code, incorrect state or province, multiple addresses listed in the street field, or any other error which would render the package undeliverable resulting in it being either returned to us, or held for correct address information by the carrier. Should we hold your order as ‘undeliverable’ due to incorrect addresses you supplied, we will not be responsible for any delayed delivery. The order will not be re-shipped out until the correct shipping address is provided. Please double check your shipping address for accuracy. There would be extra charges for address correction and re-shipping any order to the correct address. This fee will be billed to the credit card the order was placed with.